Privacy Notice - Driving by Rob

Last Updated: 11th July 2025

This privacy notice is designed to help you understand why I need to collect and store your personal information, how I use it, who I may share it with, and how long I keep it. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and how you can exercise them.

1. Who I Am

I, Rob Trehy, trading as Driving by Rob, am the data controller for any personal information I collect from you. You can contact me at: info@drivingbyrob.co.uk

2. What Personal Information I Collect

I may collect the following information from you:

• Full name
• Address
• Email address
• Telephone number(s)
• Date of birth
• Pickup/drop-off locations
• Provisional driving licence details
• Lesson appointment records
• Payment records
• Learning progress and driving test results
• Photographs and reviews (with consent)
• Dash cam footage (outward-facing only)

3. How and Why I Use Your Information

Purpose	Legal Basis	Retention Period
Provide driving lessons and related services	Contractual necessity	Duration of our business relationship
Booking a driving test	Contractual necessity	Until test is complete or cancelled
Access to online Hub/App	Contractual necessity or Legitimate interests	While services are ongoing
Maintain business and tax records	Legal obligation	7 years
Track student learning and performance	Legitimate interests	Up to 3 years post-service
Use of dash cam for insurance claims	Legitimate interests	Max. 30 days, unless required by insurer
Marketing, testimonials, photos	Consent	Until consent is withdrawn

4. Dash Cam Usage

• My tuition vehicle is equipped with an outward-facing dash cam.
• It does not record audio, and inward-facing footage is not used.
• Footage is retained for a maximum of 30 days unless required for an insurance claim.
• Clear signage is displayed in the vehicle.
• If footage is needed for other purposes, I will seek your written consent.

5. Marketing and Testimonials

• I may ask to take your photo and publish a testimonial after you pass your driving test.
• This is entirely optional, and your consent can be withdrawn at any time.
• Testimonials may appear on social media or my website. Please be aware I cannot control third-party sharing of content on platforms like Facebook or Instagram, but I will promptly remove posts I control upon your request.

6. How I Keep Your Data Secure

I take the security of your information seriously:

• Paper records are stored in a locked cabinet.
• Digital records are stored on password-protected devices and/or within GDPR-compliant online platforms.
• Footage is retained for a maximum of 30 days unless required for an insurance claim.
• Only I have access to your personal data unless sharing is required to deliver services (see below).

7. Third Parties I May Share Your Data With

I may share your data with the following:

• DVSA (Driver and Vehicle Standards Agency) to book driving tests.
• App or Hub providers used to manage lesson progress or scheduling.
• Insurance companies, if required, in the event of an incident.

All third-party providers are contractually required to handle your data in compliance with UK GDPR and only under my instructions.

8. International Data Transfers

If any data is transferred or stored outside the UK (e.g., by an app provider), I will ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK Government, or
• UK-approved Standard Contractual Clauses.

9. Your Rights Under the UK GDPR

You have the following rights regarding your personal data:

• Right to access - Request a copy of your personal data.
• Right to rectification - Ask for incorrect data to be corrected.
• Right to erasure - Request deletion of your data (subject to legal requirements).
• Right to restrict processing - Ask me to stop processing in certain situations.
• Right to data portability - Ask to transfer your data to another provider.
• Right to object - Object to processing based on legitimate interests or for marketing.
• Right to withdraw consent - Withdraw consent at any time where consent was given.

To exercise any of your rights, email me at info@drivingbyrob.co.uk.

10. How Long I Keep Your Information

I retain:

• Business and accounting records for 7 years (legal requirement)
• Lesson progress and test outcomes for up to 3 years post-service
• Dash cam footage for up to 30 days, unless needed longer for an active claim
• Marketing photos and testimonials only with your ongoing consent

Once no longer needed, all data is securely deleted or destroyed.

11. Making a Complaint

If you have concerns about how I use your personal data:

• Contact me at info@drivingbyrob.co.uk
• I aim to respond within 28 working days

If you're dissatisfied with my response, you can raise a complaint with the Information Commissioner’s Office (ICO) at: www.ico.org.uk

A copy of this privacy notice can be downloaded from here.